Survey Results

Satisfaction of Open Source Content Management Systems in Nonprofit Organizations

Conducted Jan - Feb 2007
Email survey@isovera.com for more information.

1. Which open source content management system is your organization using?
 Response PercentResponse Total
  Alfresco
0%0
  Bricolage
2.4%1
  CPS Project
0%0
  Drupal
31.7%13
  e107
0%0
  Exponent CMS
0%0
  eZ Publish
0%0
  Joomla
19.5%8
  Lenya
0%0
  Magnolia
0%0
  Mambo
0%0
  Midgard
0%0
  OpenACS
0%0
  OpenCMS
2.4%1
  PHP-Nuke
0%0
  phpWebSite
0%0
  Plone
14.6%6
  PostNuke
0%0
  Typo3
2.4%1
  Xoops
2.4%1
  Other (please specify)
24.4%10
Total Respondents  41
(skipped this question)  0
2. How long has your organization been using this system?
 Response PercentResponse Total
  Less than 6 months
27.5%11
  6 months - 18 months
37.5%15
  2-3 years
32.5%13
  3-5 years
2.5%1
  More than 5 years
0%0
Total Respondents  40
(skipped this question)  1
3. What is your email address?
 Total Respondents  
35
(skipped this question)  6
4. Which of these most closely represents your job function?
 Response PercentResponse Total
  Executive Director
29.4%10
  Communications (managerial)
5.9%2
  Communications (non-managerial)
0%0
  Information Technology (managerial)
35.3%12
  Information Technology (non-managerial)
5.9%2
  Development / Fundraising (managerial)
0%0
  Development / Fundraising (non-managerial)
2.9%1
  Other (please specify)
20.6%7
Total Respondents  34
(skipped this question)  7
5. What is your organization's name?
 Total Respondents  
25
(skipped this question)  16
6. What is your organization's website URL?
 Total Respondents  
23
(skipped this question)  18
7. What is your organization's sector within the nonprofit space?
 Response PercentResponse Total
  Art, Culture & Humanities
3.6%1
  Education
14.3%4
  Environment
3.6%1
  Animal-Related
3.6%1
  Healthcare
0%0
  Mental Health & Crisis Intervention
0%0
  Diseases, Disorders & Mental Disciplines
0%0
  Medical Research
0%0
  Crime and Legal Related
7.1%2
  Employment
0%0
  Food, Agriculture & Nutrition
0%0
  Housing & Shelter
3.6%1
  Public Safety, Disaster Preparedness
0%0
  Recreation & Sports
3.6%1
  Youth Development
0%0
  Human Services
7.1%2
  International Foreign Affairs & National Security
3.6%1
  Civil Rights, Social Action & Advocacy
3.6%1
  Community Improvement & Capacity Building
7.1%2
  Philanthropy, Voluntarism & Grantmaking Foundations
0%0
  Science & Technology
10.7%3
  Social Science
0%0
  Public & Social Benefit
7.1%2
  Religion Related
3.6%1
  Mutual and Membership Benefit
0%0
  Other (please specify)
17.9%5
Total Respondents  28
(skipped this question)  13
8. How many full time employees work for your organization?
 Response PercentResponse Total
  Less than 10
60.7%17
  11 - 49
25%7
  50 - 99
7.1%2
  100 - 249
7.1%2
  More than 250
0%0
Total Respondents  28
(skipped this question)  13
9. How many departments or divisions does your organization have?
 Response PercentResponse Total
  1
37%10
  2 - 4
40.7%11
  5 - 10
18.5%5
  10 or more
3.7%1
Total Respondents  27
(skipped this question)  14
10. How many people in your organization use your OSCMS?
 Response PercentResponse Total
  1
7.1%2
  2 - 10
71.4%20
  11 - 24
10.7%3
  25 - 50
3.6%1
  More than 50
7.1%2
Total Respondents  28
(skipped this question)  13
11. How large is your organization's annual budget?
 Response PercentResponse Total
  0 - $25,000
10.3%3
  $25,000 - $99,000
17.2%5
  $100,000 - $499,000
27.6%8
  $500,000 - $1 million
13.8%4
  Over $1 million
31%9
Total Respondents  29
(skipped this question)  12
12. How large is your organization's annual IT budget?
 Response PercentResponse Total
  $0 - $4,999
42.9%12
  $5,000 - $19,000
25%7
  $20,000 - $99,000
17.9%5
  $100,000 - $250,000
7.1%2
  Over $250,000
7.1%2
Total Respondents  28
(skipped this question)  13
13. Please rate your organization's overall satisfaction with each of these steps in the lifetime of using your CMS, if applicable. For each of these areas, also note if you used third-party consultants to do some or the entire step. For each choice, 10 means that you were very satisfied with the CMS in the particular lifecycle phase. A choice of 1 means that you were not satisfied at all with the choice.
 Satisfaction
0 Not Applicable1 Not Satisfied2345 Somewhat Satisfied678910 Very SatisfiedResponse Total
Installation
16% (4)4% (1)0% (0)0% (0)0% (0)16% (4)8% (2)4% (1)16% (4)4% (1)32% (8)25
Configuration
16% (4)4% (1)4% (1)0% (0)4% (1)16% (4)8% (2)12% (3)16% (4)8% (2)12% (3)25
Implementing templates
16% (4)12% (3)0% (0)0% (0)0% (0)12% (3)0% (0)12% (3)12% (3)12% (3)24% (6)25
Day-to-day content creation
16% (4)0% (0)0% (0)0% (0)4% (1)4% (1)4% (1)8% (2)20% (5)16% (4)28% (7)25
Editing, approving and publishing content
16% (4)0% (0)4% (1)0% (0)0% (0)4% (1)0% (0)12% (3)24% (6)12% (3)28% (7)25
Adding new features or modules
12% (3)8% (2)4% (1)0% (0)4% (1)16% (4)8% (2)4% (1)16% (4)16% (4)12% (3)25
Maintenance and bug fixing
12% (3)4% (1)0% (0)4% (1)12% (3)16% (4)8% (2)4% (1)12% (3)8% (2)20% (5)25
Backup and recovery
28% (7)4% (1)0% (0)4% (1)0% (0)12% (3)8% (2)4% (1)4% (1)12% (3)24% (6)25
 Outside Consultant
Yes, Used a ConsultantNo, Done In-houseResponse Total
Installation
31% (5)69% (11)16
Configuration
31% (5)69% (11)16
Implementing templates
31% (5)69% (11)16
Day-to-day content creation
6% (1)94% (15)16
Editing, approving and publishing content
6% (1)94% (15)16
Adding new features or modules
25% (4)75% (12)16
Maintenance and bug fixing
50% (8)50% (8)16
Backup and recovery
47% (7)53% (8)15
Total Respondents  25
(skipped this question)  16
14. For the following content management features, please rate your organization's overall satisfaction with the functionality provided by the CMS.
 Satisfaction
0 Not Applpicable1 Not Satisfied2 3 4 5 Somewhat Satisfied6 7 8 9 10 Very SatisfiedResponse Total
Creation of new pages
0% (0)0% (0)0% (0)0% (0)5% (1)14% (3)5% (1)19% (4)14% (3)10% (2)33% (7)21
Creation of categories for organizing content
5% (1)0% (0)0% (0)5% (1)5% (1)0% (0)15% (3)15% (3)10% (2)15% (3)30% (6)20
Editing an existing page
0% (0)0% (0)5% (1)0% (0)5% (1)5% (1)10% (2)10% (2)15% (3)15% (3)35% (7)20
Integrating new pages into navigation
0% (0)5% (1)0% (0)10% (2)0% (0)15% (3)5% (1)15% (3)20% (4)5% (1)25% (5)20
WYSIWIG editing
15% (3)10% (2)5% (1)5% (1)5% (1)0% (0)15% (3)0% (0)15% (3)20% (4)10% (2)20
Creating or incorporating RSS feeds
20% (4)5% (1)5% (1)5% (1)5% (1)5% (1)0% (0)0% (0)5% (1)15% (3)35% (7)20
Total Respondents  21
(skipped this question)  20
15. For the following community management features, please rate your organization's overall satisfaction with the functionality provided by the CMS.
 Satisfaction
0 Not Applicable1 Not satisfied at all2 3 4 5 Somewhat satisfied6 7 8 9 10 Very SatisfiedResponse Total
User/Subscriber management
25% (5)10% (2)0% (0)0% (0)5% (1)5% (1)10% (2)15% (3)5% (1)5% (1)20% (4)20
Calendar
47% (9)0% (0)11% (2)0% (0)11% (2)11% (2)11% (2)0% (0)5% (1)0% (0)5% (1)19
Blog
55% (11)0% (0)0% (0)5% (1)0% (0)0% (0)0% (0)5% (1)10% (2)5% (1)20% (4)20
Discussion forums
58% (11)0% (0)0% (0)5% (1)11% (2)0% (0)